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NOTEBOOK BAZAAR.COM

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Refund and Cancellation

CANCELLATION POLICY

  • You will have to log in to your www.booksvale.com account to cancel.
  • You can cancel your order until it is marked 'Ready to ship'.
  • Your order amount will be refunded after the cancellation request is processed.
  • All refunds will be credited to Bank Account.

Time taken to process cancellation request

  • It will take us 24 hours to process your cancellation request and initiate a refund. We will inform you via email.
  • In case of any refund delay after we have processed your cancellation, please get in touch with our customer support.

How to cancel your order online

1
Log in to your www.booksvale.com account.
2
Click on My Account and choose My Orders from the Tab menu.
3
Click on view order button, It's shows details of the order and click on the corresponding Cancel order button.

Refund Policy

How to make a refund request for delivered product

If you want a refund, email customer support at support@booksvale.com or call +91 9537657881 within 24 hours of delivery.

You can make a refund request if:

Wrong product is delivered to you
Product gets damaged during transit
Product quantity delivered differs from quantity ordered
Replacement product cannot be provided on request
Cancellation occurs before the product is marked 'Ready to ship'

You cannot make a refund request if:

Allotted time frame for requesting return elapses
Any product part goes missing after delivery
Defect/damage in product is covered under warranty of manufacturer
Product is damaged due to misuse
There is no photographic evidence of the damage or wrong delivery

Things to remember before making a refund request

Ensure the product is unused and in original condition
Include invoice, price tags, original packing, and freebies when returning the product
Include images of the product

Time taken to process refund request

Pickup of your original product will take place within 48 hours from the day you make a refund request.
Refund will take place within 7 business days after your original product has been picked up from the delivery address.
For your cancelled order, refund will happen after the cancellation request is processed.

Refund Process Timeline

Step 1

Submit refund request within 24 hours of delivery

Step 2

Request verification and approval

Step 3

Product pickup within 48 hours

Step 4

Refund processed within 7 business days

Refund & Cancellation FAQs

How long does cancellation take?

Cancellation requests are processed within 24 hours during business days.

Can I cancel after shipping?

No, orders can only be cancelled before they are marked 'Ready to ship'.

How will I receive my refund?

All refunds are credited directly to your bank account.

What if I receive a damaged product?

Contact us within 24 hours with photos for a refund or replacement.

Do I need to return free gifts?

Yes, all free gifts must be returned with the product for a refund.

Can I get a refund for used products?

No, products must be unused and in original condition for refunds.